General Rules

The OK Plus programme and each of its parts are governed by these OK Plus Programme General Rules. 

General rules valid until 21th March 2018

1. Introduction

  • 1.1 - OK Plus is a frequent flyer programme (hereinafter referred to as “OK Plus”), operated by České aerolinie a.s., with its registered seat in Evropska 846/176a, 160 00 Prague 6 – Vokovice, Czech Republic, inscribed in the Commercial Registry maintained by the Municipal Court in Prague, Section B, entry 1662, ID No. 45795908, hereinafter referred to as “Czech Airlines”), the purposes of which are to further increase the quality of services provided by Czech Airlines and to enable the provision of special advantages to those passengers who use the air carriage services of Czech Airlines regularly.  Passengers who complete the OK Plus Programme Application (hereinafter referred to as the “Application”), conclude an agreement with Czech Airlines, with its registered seat in Evropska 846/176a, 160 00 Prague 6 – Vokovice, Czech Republic, inscribed in the Commercial Registry maintained by the Municipal Court in Prague, Section B, entry 1662, ID No. 45795908, which shall be governed by these OK Plus Programme General Rules (hereinafter referred to as the “Rules”).

2 - Membership

  • 2.1 OK Plus membership is free. The exercise of rights connected with OK Plus membership cannot be transferred from an OK Plus member to another person.
  • 2.2 OK Plus membership is open to any individual older than 2 years, with a permanent residence in a country whose legislation does not explicitly prohibit membership in such programmes, and provided that the person fulfils all of the membership requirements. If an OK Plus member is under 18 years of age a legal representative acting on behalf of this member is a person appointed by family law (usually a parent of child) or a person in whose care the minor has been entrusted by the court, respectively.
  • 2.3 Membership shall not be permitted to legal entities, associations of natural persons or legal entities, associations, or other groups.
  • 2.4 Anyone who wishes to become an OK Plus member and make use of the benefits of the programme must complete and sign a valid Application.  By signing, the person shall confirm that he is acquainted with the Rules and agrees to abide by them.  An Application, available via the Internet on the Czech Airlines website, completed and submitted in electronic form, or enrolment made over the telephone, through the Czech Airlines Call Centre, shall be considered to constitute a valid Application.
  • 2.5 Membership takes effect as at the date specified in a valid Application, on the date an Application is completed on the Czech Airlines website, or on the date of enrolling through the Czech Airlines Call Centre.
  • 2.6 In the event that multiple Applications are received from one person, only one Application may be accepted.
  • 2.7 Czech Airlines reserves the right to expel a member from the programme, should:
        a. These Rules or rules of the OK Plus Partner programme (in case a member is also member of the OK Plus Partner programme) be breached;
        b. The member express his disagreement with the Rules, or changes or amendments thereto; 
        c. The “Detailed Terms and Conditions for the Carriage of Passengers, Baggage, and Goods in Air Transport” published by Czech Airlines be breached;
        d. The conditions of a contractual partner of the OK Plus programme be breached;
        e. The member acts in contrary with good manners;
        f. The member harms the reputation of the company or spreads defamatory statements in the media.
  • 2.8 An OK Plus member may deliver, at any time during his membership, an electronic termination request to the OK Plus Service Centre okplus@csa.cz.  The request must state the membership number, first name, surname, date of birth, date of membership termination, and, in the event of a written request, signature.  An electronic termination request must be submitted from the e-mail address that the OK Plus member stated as his contact address; otherwise, the request cannot be accepted as a valid request for the termination of membership.
  • 2.9 As at the membership termination or member expulsion date, any and all claims and rights arising from OK Plus, that a member may have with respect to Czech Airlines, shall cease to exist.
  • 2.10 Aeroflot, Aerolíneas Argentinas, Aeromexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM, Korean Air, MEA, Saudia, TAROM, Vietnam Airlines and Xiamen Airlines are Czech Airlines’ partners in the global SkyTeam Alliance of airlines (hereinafter referred to as “Alliance Partners”).  The number of Alliance Partners may change during OK Plus membership.  A current list of alliance members shall be available at www.skyteam.com.
  • 2.11. Changes of contact details on member’s account can be done on the basis of the verification of a valid PIN or the account holder’s identity, on the basis of a personal identification document or passport, at a Czech Airlines office.

3 - Earning Miles

  • 3.1 Miles are the standard unit used on OK Plus member accounts, and represent the level of loyalty of a member.
  • 3.2 The use of the services of Czech Airlines or OK Plus contractual partners is awarded with the related number of miles following OK Plus General rules. The earning of miles for using the services of all OK Plus contractual partners is exclusively subject to the terms and conditions of the relevant contractual partner.  The number of miles credited corresponds to the conditions applicable at the time of the flight or the use of the partner’s service.
  • 3.3 The validity of miles shall be limited by two conditions during the term of a person’s OK Plus membership:
        a. The validity of each mile shall be limited to 36 months from the date of a flight or use of partner services. Should these miles not be used during this period, the miles shall expire automatically on the date of the last day of the month when the validity of miles expired. Expired miles cannot be subsequently used;
        b. The validity of all miles expires (irrespective of the date of their crediting) no later than 36 months after the last OK flight operated by Czech Airlines taken (excluding Bonus tickets, ID and AD tickets). Should these miles not be used during this period, all the miles on the account shall expire automatically on the next day. Expired miles cannot be subsequently used. A member receives a new 36-month period for mileage accrual valid from the date of the first credited segment after miles expiration, in connection with the last flight, or from the date of account establishment.
    There are the following exceptions to both of these conditions:
    - Validity of miles of OK Plus Silver, Gold and Platinum Card holders lasts for the entire validity of their Silver, Gold or Platinum Card.
    - Validity of miles of holders of selected CSA co-branded payment cards is extended by each month in which holders earn the stated number of miles for payments with such cards. This exception is subject to the additional condition specified on the OK Plus website in the Payment cards section.
  • 3.4 A personal mile account is maintained for each member at the OK Plus Service Centre, to which the related miles are credited for the use of the services of Czech Airlines, other Czech Airlines programmes, our alliance partners, or OK Plus contractual partners.
  • 3.5 Miles can be obtained:
        a. For flights flown on scheduled flights marked with the carrier code of Czech Airlines or its Alliance Partners, provided that these flights are operated by any SkyTeam alliance member;
        b. For flights flown on scheduled flights marked with the carrier code of Czech Airlines or contractual airline partner of the OK Plus Programme (other than Alliance Partners), provided that these flights are operated by the same partner airline or by Czech Airlines, unless otherwise stated; 
        c. For using the services of the non-airline OK Plus contractual partners;
        d. By transferring a limited number of miles from another loyalty programme of Czech Airlines or a non-airline OK Plus partner;
        e. By purchasing miles from Czech Airlines.  
        f. By a transfer of a limited number of miles from an account of another OK Plus member.
  • 3.6 For each flight, members are credited with the number of miles corresponding to the distance between the airport of departure and arrival.  A minimum of 500 miles are credited for each domestic flight, and 750 miles for each international flight (exceptions for some airlines are stated on the OK Plus website under Airlines section); in certain booking categories, the number of miles may be increased or reduced depending on the tariff purchased.  The distances in miles between individual airports, and the number of miles obtained for a flight in each booking class, are available upon request from the OK Plus Service Centre.  Czech Airlines may, for a limited period of time, make certain flights more advantageous by crediting an additional number of miles, a so-called Promo Bonus.  A fixed number of miles, depending on the type of service used, is credited for the use of the services of non-airline contractual partners.
  • 3.7 All OK Plus members are informed about the number of miles credited, as well as of their balance, through an Account Statement for each month, where an activity on their account has been noticed.  Other members having active membership without current activity will receive an Account Statement for March, June, September and December. The Account Statement is sent electronically and free of charge to the member’s e-mail address.
  • 3.8 The airport of departure and arrival, booking class, carrier, and date of flight are based on the information specified on a valid ticket.
  • 3.9 Miles for flights flown and services used may only be credited if they were made (used) during OK Plus membership.  New OK Plus members can be credited for Czech Airlines flights flown within the 3 months preceding the date on which they enrolled in the programme.
  • 3.10 Miles for each flight/service can only be credited in one indivisible amount.  If a flight/service is eligible for points in several marketing programmes, one flight/service may only be calculated into one programme, unless otherwise provided.  Miles from another frequent flyer programme cannot be transferred to an OK Plus account.
  • 3.11 One flight/service can be credited to only one OK Plus account – the account of the member who actually flew on the flight, or actually used the service of an OK Plus contractual partner.
  • 3.12 No miles are credited for flying on charter flights.
  • 3.13 No miles or segments shall be granted for bonus tickets, for AD and ID tickets, and for tickets that have the symbol NO FFP, NO MILEAGE ACCRUAL, or NO CREDIT in the endorsement box. Czech Airlines reserves the right to fully or partially exclude certain discounted tariffs from mile or segments eligibility.  For more details, contact the OK Plus Service Centre.
  • 3.14 Czech Airlines reserves the right to debit at any time miles from an OK Plus member’s account for a flight/service which the passenger did not fly/use, which is not eligible for miles, which is eligible for a different number of miles than that credited, or for which miles have been credited by it into another programme.
  • 3.15 A request for uncredited miles for flights must be documented with a ticket or a legible copy thereof (if an electronic ticket was used, an E-ticket itinerary), with the original boarding pass.  Uncredited miles for flights with Czech Airlines (OK-coded flights with the carrier code 064 on the ticket) may only be claimed online. If such a claim is delivered in another way, a mileage fee applies to each claimed ticket.
    A request for uncredited miles for using the services of non-airline OK Plus partners must be documented by the relevant document (hotel bill, car hire contract, etc.).  All requests must be delivered to the Czech Airlines OK Plus Service Centre at Czech Airlines to e-mail okplus@csa.cz, within 12 months of the date of the flight or the use of the service, unless otherwise stipulated in the partner’s terms and conditions.
  • 3.16 All of the documents submitted for the processing of a request automatically become the property of Czech Airlines, and shall not be returned even upon request.

4 - OK Plus Membership Cards

  • 4.1 An OK Plus Membership Card, with a Member status, shall be sent to each new OK Plus programme member’s mailing address once the first transaction has been registered in the member’s account (i.e., flight flown, or use of a partner’s service). Until a membership card is sent, the so-called Temporary Card, which constitutes a part of the Application, serves as membership identification. A provisional Temporary Card is not considered to be a proper membership card, therefore it is not possible to obtain any benefits with it, with the exception of the earning of miles to an OK Plus account.
  • 4.2 Each OK Plus member who earns the relevant number of SkyTeam Miles (miles earned on the flights of Czech Airlines and its SkyTeam Alliance Partners) or SkyTeam Segments during a calendar year, on flights with Czech Airlines or its Alliance Partners, and who also earns during the same period at least the required number of OK segments (OK segments are such SkyTeam segments as those flown on OK flights operated by Czech Airlines), shall automatically obtain an OK Plus Silver, Gold, or Platinum Card, which shall be valid for one year. An exact number of miles and segments required for obtaining each membership card can be found on the OK Plus website in the Cards section. Tickets purchased in selected booking classes may be partially or fully excluded from eligibility for being credited on an OK Plus Silver, Gold, or Platinum Card.
  • 4.3 Cards are sent automatically to the OK Plus member’s mailing address.
  • 4.4 All OK Plus Membership Cards are non-transferable and are issued in the name of the account holder eligible for the given card.
  • 4.5 All of the benefits to which OK Plus Silver, Gold, and Platinum Card holders are entitled shall be governed by the operating conditions of the operating airline or the contractual partner providing benefits, in cooperation with OK Plus.
  • 4.6 With every booking and check-in, a passenger must present their valid membership card with Member status, eventually his valid OK Plus Silver, Gold, or Platinum Card, in the event that they are planning to take advantage of the benefits offered to the holders of those cards. No benefits are provided on a provisional Temporary Card, with the exception of the earning of miles to an OK Plus account.
  • 4.7 Benefits are only provided to the holders of OK Plus Membership Cards upon the presentation of the relevant valid (plastic) card.

5 - Redeeming Miles - Rewards

  • 5.1 OK Plus benefits include bonus tickets for flights operated by Czech Airlines, alliance partners, and other partner airlines, upgrades to Business Class for miles on selected flights operated by the SkyTeam alliance, and other benefits. Benefits may be in the form of services provided by Czech Airlines or non-airline OK Plus partners.
  • 5.2 Rewards can be obtained for miles in an OK Plus account on the basis of the verification of a valid PIN or the account holder’s identity, on the basis of a personal identification document or passport, at a Czech Airlines office.  The number of miles required to obtain a certain benefit is set out in the mileage tables available at www.ok-plus.com. Czech Airlines reserves the right to change the number of miles required to obtain individual benefits, from time to time.
  • 5.3 Rewards may be used by the account holder or a person appointed by the account holder except rewards from OK Plus accounts to which miles were transferred from OK Plus Partner programme. Bonus tickets issued from these accounts can be used for private purposes only and only on the name of given OK Plus account holder. It is possible to issue a bonus ticket for other person only in case the person is travelling together with account holder in the same reservations (PNR). It is not possible to accept the rest of the passengers in the reservation in case an account holder failed to depart. Refund of such bonus ticket of an OK Plus account holder means also refund of bonus tickets of accompanying persons. Changes have to be done to all tickets in the reservation. 
    Issuing of a bonus ticket from the OK Plus account to which miles were transferred from OK Plus Partner programme is always subject to approval of an OK Plus Partner account holder, from which the miles were transferred.
  • 5.4 All bonus tickets and other rewards being given away as gifts must be initiated by the account holder, on the basis of the verification of a valid PIN or the account holder’s identity, on the basis of a personal identification document or passport, at a Czech Airlines office.
  • 5.5 A bonus ticket is usually valid for 12 months from the date of issue. Exact and detailed information are available at www.ok-plus.com in the Redeem Your Miles section. Czech Airlines reserves the right to restrict the number of passengers with bonus tickets on certain flights.  No bonus tickets are issued for certain flights.  For further details, contact your Czech Airlines sales office.
  • 5.6 An Economy Class bonus ticket with Czech Airlines can be upgraded to Business Class subject to a fee.  For further details, contact your Czech Airlines sales office or ask at the check-in counter, before your flight.
  • 5.7 In one trip on a return bonus ticket, one open-jaw shall be permitted, i.e., the airport of arrival at the final destination on the outbound trip need not be the same as the airport of departure on the inbound trip, so long as both are within one zone. One stopover shall be permitted with a bonus ticket.  With flights with one-way bonus tickets, no stopovers or open-jaws shall be permitted.  Bonus tickets for an Around the World Trip shall be governed by special rules, which can be obtained from the OK Plus Service Centre.  Detailed and current conditions on the issue, acquisition, change and refund of bonus tickets shall be provided by the OK Plus Service Centre or can be found on the OK Plus website, in the Redeeming Your Miles.
  • 5.8 Benefits (especially bonus tickets) are fully subject to all applicable departure taxes and other fees and taxes.
  • 5.9 Any taxes on the benefits obtained shall be paid by the person receiving them.
  • 5.10 Making an additional change in the flight date, flight number or routing within the same zone on an already issued bonus ticket is only permitted before the departure date and is subject to a fee (change of the routing is only possible before beginning of the journey).  A subsequent change of the name on an already issued bonus ticket is not permitted, ticket validity extension is not permitted. Unused bonus tickets can be refunded within its validity and before the departure date (partially flown tickets cannot be refunded). Refund of bonus ticket is subject to a fee. Miles will be credited back to the account from which they were debited.  Return of any other OK Plus reward will incur 5,000 miles debited from the member’s account. The validity of miles used for the reward is not prolonged by refunding the reward. For more details and fees visit www.ok-plus.com in the Redeem Your Miles section, or contact the OK Plus Service Centre.
  • 5.11 The provision of the rewards and benefits of all OK Plus contractual partners shall be exclusively subject to the relevant partner’s conditions.
  • 5.12 Should any doubt arise as to travel on a bonus ticket, a passenger may be asked for proof of his identity.
  • 5.13 The use of a benefit by a person who is not entitled to it, according to the OK Plus Rules, shall cause the benefit to be withdrawn.  Should an unauthorised person have already commenced a trip with a bonus ticket, all commenced as well as subsequent transport shall be provided at the expense of that person.
  • 5.14 Exact, detailed and current conditions on the issue, acquisition, change and possible refund of bonus tickets can be found at www.ok-plus.com in the Redeem Your Miles section, or shall be provided by the OK Plus Service Centre.

6 - Other

  • 6.1 Czech Airlines reserves the right to change or amend these Rules from time to time, without notice.  Any and all changes and amendments shall be posted at www.ok-plus.com at least 7 days prior to the effective date specified therein.  Should a member not agree to the changes or amendments, he may terminate his membership in the Programme in line with Article 2.8 of these Rules.
  • 6.2 Members shall be informed of changes in the programme’s rules through the internet pages of the OK Plus Programme.
  • 6.3 By submitting an application to the OK Plus programme, a member undertakes to comply with these Rules, including any amendments subsequently published (on the www.ok-plus.com website) and/or announced.
  • 6.4 Any person who breaches the OK Plus Programme Rules shall be liable for any damage incurred thereby by Czech Airlines.
  • 6.5 Each breach of the OK Plus Programme Rules may cause the cancellation of the rights arising from the miles earned, refusal to grant a benefit, or the withdrawal of a benefit – including an already issued bonus ticket.
  • 6.6 By submitting an application for the OK Plus Programme, the passenger agrees that his/her personal information provided in the application may be, throughout his membership in the Programme, for the purpose of providing new information and for offering and making use of the benefits in the Programme. Furthermore, the passenger agrees that this information, comprised of his/her first name, surname, address, telephone number, and e-mail address may be made available to the Programme contractual partners (a list of which is provided at www.ok-plus.com ) in order to offer their business and services, or for the Programme members to make use of the benefits offered by them.
  • 6.7 These Rules shall come into force and effect on 1 December 2016 and shall supersede all previous versions.

General Rules valid from 22th March 2018

1. Introduction

  • 1.1 OK Plus is a frequent flyer programme (hereinafter “OK Plus”), operated by České aerolinie a.s., with its registered office at Evropská 846/176a, Vokovice, 160 00 Prague 6, Czech Republic, registered in the Commercial Register maintained with the Municipal Court in Prague, Section B, File 1662, ID No. 45795908 (hereinafter referred to as “Czech Airlines”), the purpose of which is to further improve the quality of the services provided by Czech Airlines and to enable the provision of special benefits to those passengers who use the air carriage services of Czech Airlines regularly. Passengers who complete the OK Plus Programme Application (hereinafter referred to as the “Application”) intend to enter into an agreement with Czech Airlines, such agreement being governed by these OK Plus Programme General Rules (hereinafter referred to as the “Rules”).

2. Acquisition, Terms and Termination of Membership

  • 2.1 OK Plus membership is free. The exercise of rights associated with OK Plus membership is not transferable from an OK Plus member to any other person.
  • 2.2 OK Plus membership is open to any individual older than two years of age with permanent residence in a country whose legislation does not expressly prohibit membership in programmes of this kind, and provided that such individual fulfils all of the membership requirements. If the person wishing to become an OK Plus member is younger than 16 years of age, the execution of an OK Plus membership agreement requires the consent of a statutory (or court-designated) representative.
  • 2.3 OK Plus membership is not permitted for legal entities, associations of natural persons or legal entities, societies, or other groups.
  • 2.4 Anyone that wishes to become an OK Plus member and to enjoy the benefits of the OK Plus Programme must truthfully complete and send in an Application, available at https://okplus.csa.cz/en/ok_plus/okp_login_no_reg/okp_registration.htm. By sending in an Application, the person affirms that he/she has been acquainted with the Rules and agrees to abide by them.
  • 2.5 After sending in an Application, the applicant shall receive an activation email. If the applicant is younger than 16 years of age, the statutory (or court-designated) representative shall receive the activation email. The activation of a personal account brings about the execution of a membership agreement between Czech Airlines and the OK Plus member. If a personal account is not activated within 48 hours, a new Application must be completed.
  • 2.6 If multiple Applications are received from one person, only one Application may be accepted.
  • 2.7 Czech Airlines reserves the right to expel a member from the OK Plus Programme (or to not allow membership in the OK Plus Programme) if:
       a) these Rules or the rules of the OK Plus Partner programme (if the member is also a member of the OK Plus Partner programme) have been breached;
       b) the member or his/her statutory (or court-designated) representative has expressed disagreement with the Rules, or changes or amendments thereto and/or has not expressed consent to the Rules if Czech Airlines expressly require such consent;
       c) the terms and conditions of carriage and/or other related rules published by Czech Airlines, available at https://www.csa.cz/cz-en/travel-information/before-the-flight/conditions-of-carriage/, have been breached;
       d) the terms and conditions of an OK Plus Programme contractual partner have been breached;
       e) the member behaves in a way that is contrary to good manners;
       f) the member harms the reputation of Czech Airlines or spreads defamatory statements or false information in the media;
       g) it comes to light that the member intentionally provided false information when joining the OK Plus Programme or in the course of membership therein.
  • 2.8 An OK Plus member can terminate his/her participation in OK Plus at any time by way of the online OK Plus personal account. In exceptional cases, termination is also allowed by sending an email with a termination request to okplus@csa.cz.
  • 2.9 As of the date of membership termination or member expulsion, any and all claims in regard to Czech Airlines arising from OK Plus membership shall cease to exist.

3. Earning Miles

  • 3.1 Miles are the standard unit used on OK Plus member personal accounts, representing the level of loyalty of a member, and are credited to a personal mile account maintained with Czech Airlines. An OK Plus member becomes entitled to have miles credited to his/her personal mile account upon the use of a Czech Airlines service or the use of the services of OK Plus contractual partners. Miles are credited to the personal mile account generally within 14 days of the date of use of the service according to the previous sentence.
  • 3.2 The use of the services of Czech Airlines or OK Plus contractual partners is awarded with the relevant number of miles in accordance with OK Plus terms. The earning of miles for using the services of all OK Plus contractual partners is exclusively subject to the terms and conditions of the relevant contractual partner. The number of miles credited corresponds to the OK Plus conditions applicable at the time of the flight or the use of the partner’s service.
  • 3.3 Miles can be obtained:
       a) for flights flown on scheduled flights marked with the carrier code of Czech Airlines, or its Alliance Partners, provided that these flights are operated by a SkyTeam Alliance air carrier;
       b) for flights flown on scheduled flights marked with the carrier code of Czech Airlines, or a contractual airline partner of the OK Plus Programme (other than Alliance Partners), provided that these flights are operated by the same partner airline or by Czech Airlines, unless stated otherwise;
       c) for using the services of the non-airline OK Plus contractual partners;
       d) by transferring a limited number of miles from another loyalty programme of Czech Airlines or a non-airline OK Plus partner;
       e) by purchasing miles from Czech Airlines;
       f) by a transfer of a limited number of miles from an account of another OK Plus member.
  • 3.4 For each flight, members are credited with the number of miles corresponding to the distance between the airport of departure and arrival. A minimum of 500 miles are credited for each domestic flight, and 750 miles for each international flight (exceptions for some airlines are stated on the OK Plus website under the Airlines section); in certain booking categories, the number of miles may be increased or reduced depending on the tariff purchased. The distances in miles between individual airports, and the number of miles obtained for a flight in each booking class, are available upon request from the OK Plus Service Centre. Czech Airlines may, for a limited period of time, make certain flights more advantageous by crediting an additional number of miles, a so-called Promo Bonus. A fixed number of miles, depending on the type of service used, is credited for the use of the services of non-airline contractual partners.
  • 3.5 The validity of miles shall be limited by two conditions during the term of a person’s OK Plus membership:
       a) The validity of each mile shall be limited to a maximum of 36 months from the date when the member became entitled to the mile (date of the flight, date of use of a partner service, etc.) Should these miles not be used during this period, the miles shall expire automatically on the date of the last day of the month when the validity of the miles expired. Expired miles cannot be subsequently used.
       b) The validity of all miles on an account expires, irrespective of the date of their crediting, no later than 36 months after the last scheduled OK flight operated by Czech Airlines was taken by the member (excluding Bonus tickets, ID and AD tickets). Should these miles not be used during this period, they shall expire automatically as of the date following after the elapse of the 36 month period from the last flight. A member receives a new 36-month period for mileage accrual valid from the date of the first credited segment after miles expiration, in connection with the last flight. Expired miles cannot be subsequently used.
       There are the following exceptions to both of these conditions:
       (i) Validity of miles of OK Plus Silver, Gold and Platinum Card holders lasts for the entire validity of their Silver, Gold or Platinum Card.
       (ii) Validity of miles of holders of selected CSA co-branded payment cards is extended by each month in which holders earn the stated number of miles for payments with such cards. This exception is subject to the additional conditions specified on the OK Plus Programme website in the Payment Cards section.
  • 3.6 The airport of departure and arrival, booking class, carrier, and date of flight are based on the information specified on a valid ticket.
  • 3.7 Miles for flights flown and services used may only be credited if they were made (used) during OK Plus membership. New OK Plus members can be credited for Czech Airlines flights flown within the 3 months preceding the date on which they enrolled in the programme.
  • 3.8 Miles for each flight/service can only be credited once. If a flight/service is eligible for points in several marketing programmes, one flight/service may only be calculated into one programme, unless otherwise provided. Miles from another frequent flyer programme cannot be transferred to an OK Plus account.
  • 3.9 A relevant flight/service can be credited to only one OK Plus account – the account of the member who actually flew on the flight, or actually used the service of an OK Plus contractual partner.
  • 3.10 No miles are credited for flying on charter flights.
  • 3.11 No miles or segments shall be granted for bonus tickets, for AD and ID tickets, and for tickets that have the symbol NO FFP, NO MILEAGE ACCRUAL, or NO CREDIT in the endorsement box. Czech Airlines reserves the right to fully or partially exclude certain discounted tariffs from mile or segments eligibility. For more details, contact the OK Plus Service Centre.
  • 3.12 Czech Airlines reserves the right to debit at any time miles from an OK Plus member’s account for a flight/service which the passenger did not fly/use, which is not eligible for miles, which is eligible for a different number of miles than that credited, or for which miles have been credited by it into another programme.
  • 3.13 A request for uncredited miles for flights must be documented with a ticket or a legible copy thereof (if an electronic ticket was used, and E-Ticket itinerary), along with the original boarding pass. Uncredited miles for OK flights (carrier code 064 on the ticket) may be claimed on-line through the OK Plus web application. If such a claim is delivered in another way, a mileage fee may apply to the processing of each such claimed ticket. A request for uncredited miles for using the services of non-airline OK Plus partners must be substantiated with the relevant document (hotel bill, car hire contract, etc.). All requests must be delivered to the OK Plus Service Centre to the email address okplus@csa.cz according to sections 5.15 and 5.16 of these Rules.
  • 3.14 All of the documents submitted for the processing of a request automatically become the property of Czech Airlines, and shall not be returned even upon request.

4. Membership Cards (Types of Membership)

  • 4.1 A membership card serves to identify the member when utilizing services under OK Plus membership.
  • 4.2 Membership card types are Member, Silver, Gold, and Platinum.
  • 4.3 A Member card can be printed out in paper form from the profile on the OK Plus website.
  • 4.4 A higher level membership card (membership type) is, in addition to the condition of earning the relevant number of miles required according to section 4.9 of these Rules, is subject to the provision of further personal data. The Czech Airlines board of directors may grant an exception to this rule.
  • 4.5 Each OK Plus member who earns the relevant number of SkyTeam Miles (miles earned on the flights of Czech Airlines and its SkyTeam Alliance Partners) or SkyTeam segments (on flights with Czech Airlines or its Alliance Partners) in the course of one calendar year, and who also earns at least the required number of OK segments within the same period (OK segments being such SkyTeam segments that are flown on OK flights operated by Czech Airlines), shall automatically obtain an OK Plus Silver, Gold, or Platinum Card, which shall be valid for one year. An exact number of miles and segments required for obtaining each membership card can be found on the OK Plus website in the Cards section and in these Rules. Tickets purchased in selected booking classes may be partially or fully excluded from eligibility for having miles or segments credited on an OK Plus Silver, Gold, or Platinum Card.
  • 4.6 All OK Plus Membership Cards are non-transferable and are issued in the name of the personal mile account holder eligible for the given card.
  • 4.7 All of the benefits to which OK Plus Silver, Gold, and Platinum Card holders are entitled shall be governed by the operating conditions of the operating airline or the contractual partner providing benefits in cooperation with OK Plus.
  • 4.8 With every booking and check-in, the passenger must state his/her OK Plus account number, or present a printed paper membership card with Member status, or present his/her valid Silver, Gold, or Platinum OK Plus Card, if he/she is intending to take advantage of the benefits offered to the holders of those cards. No benefits are provided on a provisional Temporary Card, with the exception of the earning of miles to an OK Plus account.
  • 4.9 Benefits are only provided to the holders of OK Plus membership cards upon the presentation of the relevant valid Silver, Gold, or Platinum Card.
  • 4.10 OK Plus membership cards are the property of Czech Airlines and must be returned to Czech Airlines upon request. Should a passenger present an invalid Silver, Gold, or Platinum OK Plus Card or one that belongs to someone else, or claim benefits under such a card that he/she is not entitled to, such a card may be seized by Czech Airlines personnel or its contractual partner.
  • 4.11 Conditions for gaining higher level membership cards:
       a) Silver:
       i) 25 000 SkyTeam miles (at least 2 segments with Czech Airlines); or
       ii) 15 SkyTeam segments (at least 2 segments with Czech Airlines).
       b) Gold:
       i) 50 000 SkyTeam miles (at least 6 segments with Czech Airlines); or
       ii) 30 SkyTeam segments (at least 6 segments with Czech Airlines).
       c) Platinum:
       i) 100 000 SkyTeam miles (at least 10 segments with Czech Airlines); or
       ii) 70 SkyTeam segments (at least 10 segments with Czech Airlines).

5. Redeeming Miles and Czech Airlines Services

  • 5.1 OK Plus benefits include bonus tickets for flights operated by Czech Airlines, alliance partners and other partner airlines or other benefits. Benefits may be in the form of services provided by Czech Airlines or non-airline OK Plus partners.
  • 5.2 Rewards can be obtained for miles upon logging into the OK Plus web application, or upon verification of the account holder’s identity on the basis of a personal identification document or passport at a Czech Airlines office in Prague. The number of miles required to obtain a certain benefit is set out in the mileage tables available at www.okplus.cz. Czech Airlines reserves the right to change the number of miles required to obtain individual benefits, from time to time.
  • 5.3 Rewards may be used by the account holder or a person appointed by the account holder except rewards from OK Plus accounts to which miles have been transferred from the OK Plus Partner programme. Bonus tickets issued from these accounts can be used for private purposes only, and only in the name of the given OK Plus account holder. It is possible to issue a bonus ticket for another person only if the person is travelling together with the account holder, i.e. the tickets are issued within a single reservation (same PNR). It is not possible to accept the rest of the passengers in the reservation if the account holder has failed to depart. A refund on such bonus ticket of an OK Plus account holder also means a refund on the bonus tickets of accompanying persons. Changes in regard to such bonus tickets must be made to all tickets within a single reservation. The issuing of a bonus ticket from an account to which miles have been transferred from the OK Plus Partner programme is always subject to approval by the OK Plus Partner account holder from whose account the miles were transferred.
  • 5.4 All bonus tickets and other rewards being given away as gifts must be initiated by the account holder, on the basis of the verification of a valid PIN for communication, or the account holder’s identity on the basis of a personal identification document or passport at a Czech Airlines office.
  • 5.5 A bonus ticket is usually valid for 12 months from the date of issue. Exact information is available at www.okplus.cz in the Redeem Your Miles section. Czech Airlines reserves the right to restrict the number of passengers with bonus tickets on certain flights. No bonus tickets are issued for certain flights. For further details, contact your Czech Airlines sales office.
  • 5.6 An Economy Class bonus ticket for Czech Airlines flights can be upgraded to Business Class subject to a fee. For further details, contact your Czech Airlines sales office, the OK Plus Service Centre, or ask at the check-in counter before your flight.
  • 5.7 In one trip on a return bonus ticket, one open-jaw shall be permitted, i.e. the airport of arrival at the final destination on the outbound trip need not be the same as the airport of departure on the inbound trip, so long as both are within one zone. One stopover shall be permitted with a bonus ticket. With flights with one-way bonus tickets, no stopovers or open-jaws shall be permitted. Bonus tickets for an Around the World Trip shall be governed by special rules, which can be obtained from the OK Plus Service Centre. Detailed and current conditions on the issue, acquisition, change and refund of bonus tickets shall be provided by the OK Plus Service Centre or can be found on the OK Plus website, in the Redeeming Your Miles/Bonus Tickets section.
  • 5.8 Benefits (especially bonus tickets) are fully subject to all applicable departure taxes and other fees and taxes.
  • 5.9 Any taxes on the benefits obtained shall be paid by the person receiving them.
  • 5.10 Making a subsequent change in the flight date, flight number or routing within the same zone on an already issued bonus ticket is only permitted before the departure date and is subject to a fee. A subsequent change of the name on an already issued bonus ticket is not permitted; ticket validity extension is not permitted either. Unused bonus tickets can only be refunded before the departure date, subject to a fee. Miles will be credited back to the member account from which they were debited. The return of any other OK Plus reward will incur 5000 miles being debited from the member’s account. The validity of miles used for the reward is not prolonged by refunding the reward. For more details and fees, visit www.okplus.cz in the Redeem Your Miles section, or contact the OK Plus Service Centre.
  • 5.11 The provision of the rewards and benefits of all OK Plus contractual partners shall be exclusively subject to the relevant partner’s conditions.
  • 5.12 Should any doubt arise as to travel on a bonus ticket, a passenger may be asked for proof of his/her identity.
  • 5.13 The use of a benefit by a person who is not entitled to it under the OK Plus Rules shall cause the benefit to be withdrawn. Should an unauthorised person have already commenced a trip with a bonus ticket, all commenced as well as subsequent transport shall be provided at the expense of that person.
  • 5.14 Exact, detailed and current conditions on the acquisition, use and possible refund of rewards can be found at www.okplus.cz in the Redeem Your Miles section for the relevant reward, or shall be provided by the OK Plus Service Centre .
  • 5.15 OK Plus members are sent an electronic statement free of charge for their inspection, containing information on the number of miles earned and on the total number of miles. Each OK Plus member shall receive an electronic statement the following month after a change in the number of miles occurs on his/her personal mile account. OK Plus members without any change occurring in the number of miles on the personal mile account and, simultaneously, whose balance on their personal mile account is not zero, shall receive an electronic statement free of charge every three months. If an OK Plus members ascertains an error, such member is entitled to contact the OK Plus Service Centre within 3 weeks of the date of receipt of the electronic statement. Any later complaints will not be accepted.
  • 5.16 If an OK Plus member ascertains an error in a manner other than from a received electronic statement, such member is entitled to submit a complaint within 12 months of the date on which he/she became entitled to the crediting of miles to the personal mile account. However, if the OK Plus member could and should have ascertained an error in another manner (from a received electronic statement), the terms of the previous paragraph shall apply to the submission of a complaint.

6. Personal Data Protection

  • 6.1 In order to ensure the proper functioning of OK Plus, Czech Airlines must carry out processing of the personal data that a person applying for membership provides in an Application. However, Czech Airlines undertakes to use such personal data for the purpose of fulfilling the obligations arising from the OK Plus membership agreement only.
  • 6.2 Unless a member expressly requests it, such personal data shall not be used in order to send marketing or other commercial messages.
  • 6.3 In order to be able to provide all services and for the benefits arising from OK Plus membership to be utilized, Czech Airlines must in some cases transfer members’ personal data to its SkyTeam Alliance partners, or to other contractual partners, a current list of which is always available at https://okplus.csa.cz/en/ok_plus/okp_login_no_reg/okp_partneri_acc.htm.
  • 6.4 You can find further information on personal data protection by Czech Airlines on the Czech Airlines website.
  • 6.5 Changes in contact information on the member account can be made:
       a) in the member profile under the profile settings tab upon logging into the OK Plus system;
       b) upon verification of a valid PIN for communication, or the identity of the account holder on the basis of a personal identification document or passport at a Czech Airlines office in Prague;

7. Final Provisions

  • 7.1 Czech Airlines reserves the right to change or amend these Rules from time to time, without notice. Any and all changes and amendments shall be posted at www.ok-plus.com at least 7 days prior to the effective date specified therein. Should a member not agree to the changes or amendments, he/she may terminate his/her membership in the Programme in line with the provisions of these Articles.
  • 7.2 Members shall be informed of changes in the programme’s rules at least through the internet pages of the OK Plus Programme, or in another appropriate manner.
  • 7.3 By submitting an Application to OK Plus Programme, a member undertakes to comply with the Rules in force, including any amendments subsequently published (on the www.okplus.cz website) and/or announced.
  • 7.4 Any person who breaches the OK Plus Programme Rules shall be liable for any damage incurred thereby or in connection therewith by Czech Airlines.
  • 7.5 Each breach of the OK Plus Programme Rules may lead to the cancellation of the rights arising from OK Plus membership, refusal to grant a benefit, or the withdrawal of a benefit – including an already issued bonus ticket.
  • 7.6 In case of disputes arising from OK Plus membership, the member has the right to utilize alternative (out-of-court) dispute resolution before the Czech Trade Inspection Authority or an online dispute resolution platform. Detailed information on alternative dispute resolution and on the terms of online dispute resolution is available at www.coi.cz and at http://ec.europa.eu/odr.
  • 7.7 These Rules come into effect on the 22nd March 2018 and shall supersede all previous arrangements on OK Plus membership between OK Plus members and Czech Airlines.